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BBC News – Details of 100m Facebook users collected and published.

And this is why I got off facebook.  Caught in the net.  Now that this ‘database’ is in a convenient file that can be loaded into a database, they’ll be able to trivially connect it with other information like credit cards, job listings, etc.  Personal Information is *too* open.

So I get a call from one of my friends last night, and guess what?! His brother-in-law ALSO got a horrendous bill from Sprint. Same circumstances. Not sure if the store told him the same thing but wow .. this is becoming rather class-actiony. I really hope Sprint is reading this cause I have gotten some mail’s and comments from several people interested in what’s going on and how this will be resolved. Some of them had JD’s. I’ll keep yall posted.

Got this back .. I think it was a form letter .. but not sure .. we’ll see how it goes.

Case ID 30126074

Thank you for contacting Sprint. We have received your email and a
member of our Business Customer Service team will call you within the
next 24 hours to address your concerns. Our goal is to make sure you
can say “YES” when asked if your issue has been resolved.

We appreciate your business and look forward to speaking with you soon.

Thank you,

Business Customer Service Team
Dedicated to Excellence!

So .. as a long time user of sprint’s wireless card service, the business needed another connection ( we have more people traveling ). I went to the local sprint store and purchased a 3g/4g WAP. I had an existing card that I gave another employee, and was told at the counter we were just adding this to another account. No problem I thought.

So i’ve been using this thing successfully no problem, then the bill comes in. ~$650 bucks .. WTF I say. So we called them this morning. They changed the plan on *BOTH* cards to a 5 gig limit. WTF I say again.

- First they said that they were legally required to change all the plans .. it’s a government requirement. ( That’s merde… and a blatant lie. )

- Then they said that the devices were on separate plans ( that too is merde… I specifically asked at the counter and they said they’d just add it to the existing one )

- Then they said that they couldnt’ change it back because the plan is no longer offered ( this too is merde, as they’ve done this to me before and *did* in fact change it back. )

- They offered a paltry $100 back to ‘help cover the transition’. We said ‘no thanks…’ they then said it’d be best if i took it because I might not get it next time. I said ‘no thanks again’. Boy that sounds like blackmail to me.

- They THEN said that I had to goto the local store to resolve this. Which is lastly complete merde because I’ve handled this on the phone before. So, from a customer service POV, they’ve moved this from a polite phone conversation, to a confrontational issue that will be in one of their stores where other customers will be. Not a good idea.

I politely informed them i’d be creating www.sprinthasterriblecustomerservice.com and posting all the details about this, and so I am.  I will be paying a visit to the local store and seeing how things go, but Sprint should expect an all out blitz on this one.  I will be mailing up the chain at the company until this wrong is righted.  I will get this posted to reddit, /. and digg to hi-light the illicit activities. I will goto the store and discuss this with their people, and post that conversation right here.

i”ll update my blog as it goes. IF anyone has any recommendations please post a comment. Sprint if you read this and want to avoid anymore negative publicity about this event, please post details about how you’ll fix it and contact information. Thanks.