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Riding Rails: Rails 3.0: It’s ready!

branson — Mon, 30 Aug 2010 14:36:21 +0000

WOOT!! can’t wait to start playing with this.. the query engine improvements lookg FANTASTIC!~

sliding mellow mushroom

branson — Sun, 22 Aug 2010 19:26:43 +0000

boys and i just got back from sliding rock… had a great time! I posted some pictures to picasa and linked here. The rock was COLD ( like 48F degree water. ) Boys went down several times .. was crazy fun.

At After NETC Party

branson — Sun, 01 Aug 2010 01:26:45 +0000

Showing friends how to do wordpress .. cool stuff. Had a great time this year !!!

We’re on TV

branson — Tue, 27 Jul 2010 20:38:15 +0000

So the I take the boys to work every other week to have lunch with me in the cafeteria. It’s a nice break for them and gives us some good bonding time. Today we were in there and were asked to be on NASA TV! They needed a spot about Bring your Kids to Work day. So they used us .. kinda cool! I’ll post the date and time and a vid if I get one here.

Shinedown concert

branson — Mon, 26 Jul 2010 19:10:03 +0000

Great show!! We were down front and in the middle.’ all the bands were good but I specially liked puddle of mudd and shinedown! We stayed in center front for the entire concert. Vikki put up some pictures too .. what a great show!

Call from Sprint Corporate

branson — Fri, 23 Jul 2010 17:52:57 +0000

So got a call from Mr. Sprint Ombudsman .. who was following up to make sure I got a call from the Local sprint manager. I did in fact get that call ( as blogged about earlier ) and I … Continue reading →

Sprint Aircard Return

branson — Fri, 23 Jul 2010 14:01:20 +0000

So I got a call from the Local manager of the Sprint Store. They are going to take the aircard as a full return! Yay. This means that there will be no cost to me. I have an apt to handle this tomorrow afternoon. Very excited and happy about finally having this resolved. I will update this site when complete.

As a side note.. I have gotten several more comments and mails from people that have had this issue. I’d hope that Sprint will do the right thing for them as well.

Sprint Adjustment

branson — Tue, 20 Jul 2010 19:48:25 +0000

So I got this missive today. This is definately a step in the right direction. They performed an adjustment, but didn’t change my account type on my new card to the unlimited access which matches the old card. This is still a problem for me. But I think I figured out where they went wrong.

I researched the plans on the site and guess what .. there is in-fact a Mobile Broadband Connection Plan that has 4G unlimited use .. but 5GB limit on 3G . This is what they gave me. The sales man told me I’d be completely unlimited ( not true ) .. and that 4G was coming to my area ( not apparently anytime soon ) and did not tell me I was limited to 5GB on the 3G network.

As a further issue, that unit doesn’t have a way to warn you you’re getting close to overage. If Sprint is still listening, this would be a *GREAT* option to offer your clients.. have a monthly limit on the unit that requires override to go past. Or an option on your site to warn w/in 20% and disable at 0% and require override by say logging in.

Perhaps i’ll write an apple program to do this… It’s so easy to blow past 5Gb when you have things like iTunes and others that d/l podcasts and such. That’s not their fault .. but it’d be nice to have a way to control that locally, from their AP or their site.

Anyway .. I think Sprint has at least tried to step up. Again, I really think I should get what I was told i’d get upon the purchase.

Thank you for contacting Sprint Nextel. It was my pleasure serving you today. I am personally committed to providing excellent customer service. My goal is to make certain you can say YES when asked if your issue has been resolved.

Sprint Nextel has processed the following transaction(s) today:
• Adjustment: A credit adjustment in the amount of $xxx.xx has been made to your account.

If for any reason your issue has not been fully resolved, we’d like to hear from you. Your voice is extremely important in understanding how we can improve our overall customer experience.

By replying to this email, we will ensure your comments are noted and any unresolved issues are addressed. To better assist you, please provide your account number and mobile number in your email reply.

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