And this is why I got off facebook.  Caught in the net.  Now that this ‘database’ is in a convenient file that can be loaded into a database, they’ll be able to trivially connect it with other information like credit cards, job listings, etc.  Personal Information is *too* open.

Case ID 30126074

Thank you for contacting Sprint. We have received your email and a
member of our Business Customer Service team will call you within the
next 24 hours to address your concerns. Our goal is to make sure you
can say “YES” when asked if your issue has been resolved.

We appreciate your business and look forward to speaking with you soon.

Thank you,

Business Customer Service Team
Dedicated to Excellence!

o Whom it may Concern,

The phonecall that I had this morning with customer service was less than well received. I explained my situation:

- we had purchased a new 3G/4G WAP for use on our contract.

- we had NOT been told that the new device would transition from a ‘unlimited use’ to a ’5 GB Limit use’ at time of purchase,

- we had been told that *both* devices would have the same unlimited plan.

Customer service told me that their hands were tied and all they could offer me was a $100 off my bill. This is completely unreasonable as what was offered as part of the sale is NOT what was delivered. I stated several times that I wanted these charges removed due to the lack of notice, and that I wanted the ‘connection cared data plan’ as was offered at the time of sale.

Customer service refused.

I have since started a campaign ‘www.sprinthasterriblecustomerservice.com’ and posted that url and the details as many places around the internet as I can find. If you take the time to ‘google’ my name, you will find that I have been around the internet for years, and am well known. I will use that exposure to my advantage. Further, I will be contacting the Better Business Bureau. the Consumer Protection Agency and my local ’10 on your side’ ( http://www.wavy.com/subindex/on_your_side ) news group which works to publicize incidents such as these. I have also filed with the FCC Consumer and Governmental Affairs Bureau and your executive management will soon see complaint #10-C00232458. You may expect that if this issue continues to exist, I will escalate the issue further and further.

I would like to ask that Sprint does the right thing here, removes the charges and resolves this dispute. You may contact me at any time at this email address, or by posting a comment at the above mentioned url. I look forward to discussing this issue and resolving it.

-b

Branson Matheson

Submission Confirmation: 2000B
Acknowledgment & Fax Cover sheet to submit additional information.
Filling for: Branson Matheson has been received by the FCC. Thanks for your information. When inquiring about your complaint, be sure to reference this number: 10-C00232458 and, be sure to mention that you filed this complaint over the internet.

I hope this gets their attention. Also have filed with several of the online mobile carrier watch dog groups.

So i’ve been using this thing successfully no problem, then the bill comes in. ~$650 bucks .. WTF I say. So we called them this morning. They changed the plan on *BOTH* cards to a 5 gig limit. WTF I say again.

- First they said that they were legally required to change all the plans .. it’s a government requirement. ( That’s merde… and a blatant lie. )

- Then they said that the devices were on separate plans ( that too is merde… I specifically asked at the counter and they said they’d just add it to the existing one )

- Then they said that they couldnt’ change it back because the plan is no longer offered ( this too is merde, as they’ve done this to me before and *did* in fact change it back. )

- They offered a paltry $100 back to ‘help cover the transition’. We said ‘no thanks…’ they then said it’d be best if i took it because I might not get it next time. I said ‘no thanks again’. Boy that sounds like blackmail to me.

- They THEN said that I had to goto the local store to resolve this. Which is lastly complete merde because I’ve handled this on the phone before. So, from a customer service POV, they’ve moved this from a polite phone conversation, to a confrontational issue that will be in one of their stores where other customers will be. Not a good idea.

I politely informed them i’d be creating www.sprinthasterriblecustomerservice.com and posting all the details about this, and so I am.  I will be paying a visit to the local store and seeing how things go, but Sprint should expect an all out blitz on this one.  I will be mailing up the chain at the company until this wrong is righted.  I will get this posted to reddit, /. and digg to hi-light the illicit activities. I will goto the store and discuss this with their people, and post that conversation right here.

i”ll update my blog as it goes. IF anyone has any recommendations please post a comment. Sprint if you read this and want to avoid anymore negative publicity about this event, please post details about how you’ll fix it and contact information. Thanks.